Frequently Asked Questions
What’s a FQHC?
The federal government supports FQHCs like us who operate in areas that have limited primary care providers who accept Medicaid, offer services to uninsured and underinsured people, and have a high percentage of lower-income residents.
Who can visit Western Wayne Family Health Centers?
Anyone! You can live anywhere and visit us for your health care services. Our community health centers are located within neighborhoods to make them convenient and easy to access, but you don’t have to be a resident of these areas to receive our services. We are happy to serve people with or without health insurance.
How much do services cost?
We are not a free clinic, but we do offer a Sliding Fee Scale based on income for those that are uninsured or underinsured. This often makes care low-cost and affordable to those that need it.
We can also offer our patients special discounted rates on prescriptions at select pharmacies — contact us for more information!
How can you provide such affordable, low-cost service?
We receive federal grant funding that helps offset the costs of services that we provide. This is how we’re able to offer a sliding fee scale to anyone who is uninsured or underinsured.
Do you take insurance?
WWFHC accepts most medical and dental insurance plans as well as all Medicaid/Healthy Michigan and Medicare insurance plans for all services (medical, dental, and behavioral health). We also have folks on site who can help you apply for Medicaid if you’re eligible.
Contact us to find out if we accept your insurance.
Payment Policies
Payment at the Time of Service
Copays and any fees determined by our Sliding Fee Scale program are due at the time of service. In the event you receive a bill from us, you can pay it online in the Patient Portal, stop by a clinic to pay in person or give us a call to pay over the phone.
Copays
If your insurance plan has a copay, we do expect payment at the time of service.
If you don’t have insurance, we will determine a copay for you based on your income, and it will be due at the time of service. Contact us to find out what proof of income you’ll need to bring in for us to determine your copay.
If you have Medicaid or the Healthy Michigan Plan, there are no copays at WWFHC.
You can pay with cash, check, or debit/credit card.
Appointment Policies
Appointment Arrival Times
– New Patients
Please arrive at least 15 minutes before your scheduled time to complete the registration process. Bring your driver’s license/government ID and insurance cards. If you don’t have insurance, bring proof of household income: tax forms, paycheck stubs, bank statements, or MDHHS eligibility forms.
– Returning Patients
Please arrive at least 15 minutes before your appointment time to sign in and do any updates to your information that may be needed. Bring your driver’s license/government ID and insurance cards.
Late Arrival
Our team works hard to make sure we see you at the time of your scheduled appointment. If you don’t arrive on time, we may have to consider you as a walk-in patient and you’ll need to wait for the next available provider or we may have to reschedule you.
Cancellations
If you cannot keep your appointment, please contact us at least 24 hours in advance, so that we can schedule other patients. You can give us a call or use the patient portal to cancel and/or reschedule your appointment.